Network Administration Services
Network Edge provides 24 x 7 support as the first point of contact for
all data network service events including faults, moves adds and changes,
new services, billing and asset enquiries. This includes the diagnosis
and prioritisation of service orders and ensuring that they are forwarded
to the appropriate third party for actioning.
The service components include:
Procurement
- Completing ordering procedures and documentation
- Obtaining financial approval
- Performing procurement and reconciliation processes
- Performing business unit cost reallocation
- Facilitating equipment and services leasing
- Ensuring compliance with lease arrangements
- Notifying non-compliance
Supplier Management
Preventing degradation or unavailability of the network, through proactive
management of service delivery by third party suppliers in accordance
with contractual obligations and applicable service levels. This includes
escalation with the supplier's management as required.
- Maintaining an in-depth knowledge of third party supplier agreements
- Reporting on performance trends
- Reporting on supplier arrangements and service levels that no longer
meet business needs or market trends
- Escalating issues to supplier management regarding non-conformance of services
- Preventing service failures by adopting contract management procedures
- Providing assistance in pricing negotiations
Billing Management
Ensuring the effective management of bills for network services provided
by third parties.
- Validating third party supplier billing, presentation for authorising of payment, and account reconciliation in relation to provisioning
- Managing billing enquiries and reporting
Documentation
The maintenance of all documentation needed to accurately record the
operation and architectural makeup of the network, including:
- Maintaining a network schematic data base
- Maintaining network operational guidelines and procedures documents
- Maintaining network management system configuration data
- Maintenance of the IP address registers and TCP registers
- Ensuring that network documentation is updated following a change
Service Delivery
Regular and ad-hoc review and reporting to the customer, including:
- Monthly reporting on network uptime, capacity and traffic volumes
within specified timeframes
- Producing reports of unscheduled outages, including root cause analysis
- Participating in review meetings
- Reviewing and modifying service levels on consultation
Asset Management
- Assigning asset numbers to new equipment prior to deployment
- Recording asset numbers in a register
- Managing the effective use of assets, including the termination of
leases as required
- Updating the asset register within specified time frames
Design Services
Project Services
Remedial Services
Proactive Management Services
Network Administration Services
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